In June 2020, CompTIACasts focused on a range of topics, including Volley celebrating a big milestone episode. In addition, CompTIA's newest podcast, Biz Tech Podcast covered MSP mergers, MSPs focusing on service, inclusive remote work environments and the launch of the 2020 Emerging Technology Top 10 list. Check out what we overheard on CompTIACasts in June then subscribe and start listening today.
Volley Takes a Trip Down Memory Lane
CompTIA research analysts Carolyn April and Seth Robinson took a look back at some of their favorite podcast episodes on Volley's 100th episode. From the first episode about cloud computing to the post-pandemic episode about remote work, Carolyn and Seth walk through the show’s history and evolution over the past four years.
Earlier in the month, Carolyn and Seth discussed the latest whitepaper from CompTIA, "The Role of Emerging Technology in Digital Transformation." With the basic computing platform well established, the next phase of IT is Artisan IT, where complex solutions are built with emerging components. There is also a major impact on skills, where new skills will be added to many existing roles.
Seth Robinson, Senior Director of Technology Analysis, CompTIA
Emphasizing “Service” and Discussing MSP Mergers
On Biz Tech Podcast, Amy Babinchak of Harbor Computing Services and Eric Anthony of Solar Winds MSP, both members of the CompTIA Managed Services Community's Executive Council, shared how focusing on value-add services that support your clients’ needs is the best path for growth, agility and longevity in Putting the “S” Back in MSP.
Later in the month, CompTIA Community Director Miles Jobgen and President of eBridge Marketing Solutions Hartland Ross discussed key components and considerations required to complete a successful MSP purchase that is a win-win for both parties in the episode, MSP Acquisition Roadmap: From Due Diligence to a Successful Close.
Emerging Technology Community Releases New Top 10
Each year, CompTIA’s Emerging Technology Community produces the Emerging Technology Top 10—a list of technologies that have near-term business and financial opportunity for the IT channel and those working in the business of technology. Mike Haines, chair of the Emerging Technology Community sat down with Adam Proulx, senior manager of communities at CompTIA to discuss this year’s list.
Thriving in a Remote Work World
Finally on Biz Tech Podcast in June, the Advancing Tech Talent and Diversity Community met with experts Amiel Harper, founder and principal of The Morpheus Consultancy and Delia Gutierrez McLaughlin, president and CEO of AzTech Innovation, to discussed ways that leaders can help remote workers thrive in the second half of this two-part series.
Creating Customer Service and Experience for Citizens
On Sharkbytes, Alan Shark and Rosetta Lue, director, industry principal state and local government, at Pegasystems, discussed the importance of not only citizen customer service, but citizen customer experience and why it’s more critical than ever in when government services are online only.