CompTIA Member Education

CompTIA Member Education offers short, medium, and long-form video and e-learning courses on a wealth of topics relevant to individuals working in MSPs/Solution Providers, channel vendors, distributors, and channel services firms today. These courses are created exclusively for CompTIA members and provide a significant member benefit for your entire staff. They are designed to promote best practices and drive business growth. Take advantage of these incredible resources by selecting your desired topic below:

Members can continue learning by logging into the Member Learning Portal.

January 31, 2023

Maximizing Operational Efficiency

Presenter: J.B. Fowler

Management
Operations
Strategy
Tactics
Learn how to implement efficiency best practices and advance your MSP's mission and vision.

January 22, 2024

Selling Tech Solutions for Increased Revenue

Presenter: Juan Fernandez

Strategy
Sales
Channel Ecosystem
This program guides MSP leaders through a proven pathway to profitable, predictable and sustainable solutions sales growth.

November 01, 2022

SMB Tech Buying Trends

Presenter: Carolyn April

Business
Client End User
Sales
Learn the strategic objectives and tech-buying priorities of small to medium-sized business leaders.

September 19, 2023

Building an Indirect Sales Channel

Presenter: Amy Bailey

Partnering
Sales
Marketing
Channel Ecosystem
This is a course for vendors and distributors to explore a channel sales strategy for their business, from assessment to successful implementation.

June 01, 2023

Demonstrating Your Cybersecurity Value (UK&I)

Presenter: Patrick Burgess

Client End User
Cybersecurity
Operations
Sales
Marketing
Learn how to communicate your cybersecurity expertise and efforts in ways that stakeholders value and leverage onboarding, training and communications throughout the client lifecycle.

October 15, 2023

Scaling Your MSP Business for Growth (ANZ)

Presenter: Grant Finer

Business
Management
Understand the challenges that newer small and medium-sized MSPs face in growing their businesses and how to solve them, especially for the ANZ region.

February 17, 2024

Minimizing Churn with Onboarding and Customer Success Programs

Presenter: Tracy Pound

Business
Client End User
Operations
Marketing
Understand churn and what it's costing you, learn how to craft an impactful onboarding strategy, and build customer success programs that can make a difference.

February 27, 2024

Overcoming Sales Objections (UK&I)

Presenter: Scott Quilter

Client End User
Tactics
Sales
This course explains how to identify common objections and apply a four-step process for overcoming them.

June 15, 2023

Maximizing Vendor Relationships

Presenter: Greg Plum

Business
Partnering
Channel Ecosystem
Learn how to find quality vendor-partners, vet them, and get the maximum benefit from the relationship.

August 21, 2023

Managing Your MSP Hybrid Workforce

Presenter: Scott Quilter

Integrated Technology
Management
Operations
Workforce
Learn how to implement hybrid workforce management best practices for improved customer satisfaction and performance.

July 05, 2023

Leveraging Social Media for Sales & Marketing Outcomes

Presenter: Sean Lardo

Strategy
Tactics
Sales
Marketing
Learn how to incorporate social media as a sales, marketing, and brand-building strategy for maximum effectiveness.

April 14, 2022

Elevating Your Sales Operation

Presenter: Stacy Whitley

Strategy
Tactics
Sales
Learn how to improve customer acquisition and retention, sales and marketing effectiveness, and overall business operations.

September 21, 2023

Demonstrating Your Cybersecurity Value

Presenter: Wayne Selk

Client End User
Cybersecurity
Operations
Sales
Marketing
Learn how to communicate your cybersecurity expertise and efforts in ways that stakeholders value and leverage onboarding, training and communications throughout the client lifecycle.

March 27, 2023

Creating Effective Compensation Plans

Presenter: George Mellor

Sales
Workforce
Learn how to right-fit compensation plans for sales team members, align compensation for those in operations and establish phased goals to manage compensation plan change resistance.

September 21, 2022

The Business of Cybersecurity

Presenter: Dave Alton

Business
Cybersecurity
Management
Partnering
Strategy
Tactics
Learn the mindset, business acumen and investment that cybersecurity requires and three common approaches—build, buy or partner—for building cybersecurity proficiency.

July 27, 2022

Selling to Today's Tech Buyer

Presenter: Angus Robertson

Client End User
Strategy
Tactics
Sales
Marketing
Learn how to increase the effectiveness of your marketing and sales tactics, tailor your selling strategies and expand adoption by implementing best sales practices.

July 27, 2022

Selling Managed Services Digitally

Presenter: Angus Robertson

Cybersecurity
Strategy
Tactics
Sales
Marketing
Learn how to identify your target audience, optimize your website, implement content marketing tactics and manage leads.

September 21, 2022

Selling Cybersecurity

Presenter: Wes Spencer

Strategy
Tactics
Sales
Marketing
Learn best practices for selling cybersecurity and the importance of customer experience.

September 22, 2022

Scaling Your MSP Business for Growth

Presenter: Robert Cioffi

Business
Management
Understand the challenges that newer small and medium-sized MSPs face in growing their businesses and how to solve them.

September 06, 2022

Partnering with a Cybersecurity Specialist

Presenter: Karla Reffold

Cybersecurity
Operations
Partnering
Identify pros and cons of partnering including successful partner onboarding and best fit.

February 27, 2023

Overcoming Sales Objections

Presenter: Scott Quilter

Client End User
Tactics
Sales
This course explains how to identify common objections, improve your skills for handling them, and apply a four-step process for overcoming them.

January 01, 2024

Navigating the Technology Channel

Presenter: e-learning

Channel Ecosystem
This course will help you understand the fundamentals of the technology channel ecosystem and how you fit in.

May 23, 2023

Building a Consulting Practice

Presenter: Stephen Parker

Business
Management
Strategy
Understand how a successful consulting practice can create a net-new revenue stream for your MSP business.