Managed Services

Managed services have become so deeply intertwined with all things technology that it’s become more critical than ever to stay on top of the latest research, trends and analysis. Learn how today’s MSPs are leveraging emerging technologies and exploring new growth opportunities to accelerate success.

4 Trends to Help MSPs Maximize Business Opportunities in 2021

Learn four trends MSPs need to know, along with tips and advice to help you evolve your business—based on CompTIA research.

05/05/2021 | Research

Trends in Managed Services

The value of managed services to the business of technology cannot be denied. Learn the current trends in managed services.

03/06/2020 | Research

Five Steps for a Successful MSP

CompTIA has identified five steps to ensure success for a managed service. Follow these moves for continued growth in your technology solution provider business.

01/15/2019 | Guide

How to build a successful MSP from scratch

This interactive presentation offers practical advice on how to run a great MSP covering Sales & Marketing, Operations and Building Business Relationships.

12/15/2018 | Video

Understanding the MSP-Vendor Relationship: Wants & Needs

This webinar discusses what makes a successful partner program and what they want and need out of the relationship.

05/31/2017 | Video

Hear from Your Peer: One Millennial’s Journey in Managed Services

Join Nadia Karatsoreos, Community Manager Team Lead at LOGICnow as she interviews Kenneth May, CEO at Swift Chip Inc. about his journey in Managed Services.

01/17/2017 | Webinar

MPS Profitability and Supplies Management

Delivery of supplies into a managed environment is one of the big cost components. This webinar explores the pain points and solutions effectively managing replenishment.

01/10/2017 | Webinar

CompTIA Quick Start Guide to Building a Managed Services Sales Team ANZ

Begin a new course for your IT services firm, by making the transition to a managed services organization. Learn how the cloud may change your business model.

11/08/2016 | Guide

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6 Steps to Improve Your MSP Business

Related Managed Services Blog Posts

Ecosystem Partnership

The Rise of the Ecosystem Mindset: Four Ideas for Partner Success

Ecosystems are increasing and restructuring at pace, resulting in us needing a new ‘ecosystem mindset’. Rob Reynolds’ 360-degree view of the partner world highlights that no one partner can build the entire technology stack. This important route to market needs a shift from technology push to a strategic dialogue, sharing information, and building joint value propositions that bring both organisations’ strengths to the end customer – regardless of partner size.

Jul 13, 2021, 02:40 PM By Rob Reynolds


At the Ready: Tech Community Responds in Force After Kaseya Ransomware Attack

Just as US businesses were closing down for the July 4 long holiday weekend, the REvil ransomware group attacked—impacting the MSP community more directly than any previous incident. Sadly, it was an inevitable attack, one that many cyber experts have been expecting. The other shoe finally dropped, and tech companies came to help.

Jul 9, 2021, 03:26 PM By MJ Shoer


How to Keep Your Sales Pipeline From Getting Stagnant

Prospecting and nurturing leads is neither fun nor glamorous, but it’s one of the key stages in building your managed services business. Here are some important tips and reminders to help keep your sales pipeline flowing.

Jul 8, 2021, 04:00 PM By Alisa Kunz

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It’s Time for a Legal Checkup

Taking care of yourself means seeing your doctor regularly. Are you applying that same level of care to your business? If it’s time for a legal checkup, CompTIA’s new toolkit, Legal Resources for Tech SMBs, is the prescription.

Jul 6, 2021, 02:28 PM By Emily Matzelle

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Exploring the Technology Buyer’s Journey, One Step at a Time

A solution provider’s ability to understand the buyer’s journey—and provide value at each step along the way—is critical to customer success in today’s market. Learn more about the 17 steps a customer takes and the roles that tech vendors, distributors, and solution providers play at each one.

Jun 25, 2021, 03:30 PM By Scott Campbell