Managed Services Posts


  • Are You Playing the Marketing Game with a Full Deck?

    September 24, 2021 by Emily Matzelle
    We know marketing is critical to technology SMBs, but understanding where to start can feel overwhelming. Learn the steps you'll need to take to create your strategic marketing plan.
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  • 10 Reasons Not to Miss the CompTIA EMEA Member & Partner Conference

    September 16, 2021 by Scott Campbell
    For the first time in more than 18 months, CompTIA plans to host a live event for members—the EMEA Member and Partner Conference, 6-7 October in London. From new cybersecurity programs to business-building sessions to innovative tech workforce strategies, here are 10 things to check out.
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  • Worst-Case Scenario: MSP Shares Harrowing Cyberattack Experience

    September 14, 2021 by Scott Campbell
    A ransomware attack is any business's worst nightmare. CompTIA member Jay Tipton recently survived a cyberattack which impacted his company and customers. He shares his experience, what others should expect, and how to manage through the crisis.
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  • It’s Hurricane Season, Which Means It’s Disaster Preparedness Season Too

    August 31, 2021 by Scott Campbell
    Hurricane Ida is as a reminder to dust off disaster recovery plans and have conversations with customers to make sure you're prepared to help employees, clients—and your own business—in the event of a real emergency.
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  • Looking to Enhance Your Cybersecurity Success? Data Governance Is a Good Place to Start

    August 26, 2021 by Eric Anthony
    MSPs have two jobs: keeping a client productive and protecting its data. In today’s climate, an MSP’s data governance expertise and experience are critical to doing both—and could be a real competitive advantage in the market.
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  • MSPs’ Road to Cyber Success Begins with Resiliency, Planning

    August 24, 2021 by Ashley Watters
    With increased risks, shifting work paradigms and attacks originating in the IT supply chain, MSPs face more pressure than ever to ensure due diligence. Their defenses should begin with resiliency conversations, self reflection and incident response planning.
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  • 4 Reasons MSPs Need to Up Their Marketing Game

    August 17, 2021 by Emily Matzelle
    While most MSPs understand the importance of marketing, they often don’t have the time or resources to make it happen. But strategic marketing can improve the customer experience, set you apart from the competition, and ultimately, translate to business growth.
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  • 10 Things You May Have Missed at ChannelCon Online 2021

    August 5, 2021 by Emily Matzelle
    If you couldn’t attend ChannelCon Online this year, you still have the chance to explore. We’ve captured it all and it’s available on-demand. To get you started, here are 10 things we encourage you to check out in the spirit of exploration and discovery!
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  • 10 Things MSPs Should Know About Cybersecurity Insurance

    July 27, 2021 by Scott Campbell
    MSPs are smart to look at cybersecurity insurance, but coverage is only as strong as your specific policy. Here are 10 things that MSPs should know to protect themselves and their customers, according to members of the CompTIA Information Sharing and Analysis Organization (ISAO) and other cyber insurance experts.
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  • Experience Necessary: How Customer and Partner Relationships Are Changing Business Forever

    July 22, 2021 by Scott Campbell
    Tech vendors creating a positive experience for channel partners is becoming a big focus due to evolving business models, possibly accelerated by the global pandemic, and is probably overdue, according to CompTIA's upcoming 9th State of the Channel research report. Learn more during ChannelCon Online 2021.
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  • From Buying or Selling a Company to Finding a New Vendor Partner: More ‘Universal Truths’ Faced by SMBs Today

    July 15, 2021 by Scott Campbell
    It’s important for tech companies of all sizes to remember were all small businesses at some point, says Bob Stegner, host of CompTIA’s Universal Truths from the Son of an SMB YouTube series. Watch the latest episodes to learn how to best service small-business customers and ensure your own long-term success.
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  • The Rise of the Ecosystem Mindset: Four Ideas for Partner Success

    July 13, 2021 by Rob Reynolds
    Ecosystems are increasing and restructuring at pace, resulting in us needing a new ‘ecosystem mindset’. Rob Reynolds’ 360-degree view of the partner world highlights that no one partner can build the entire technology stack. This important route to market needs a shift from technology push to a strategic dialogue, sharing information, and building joint value propositions that bring both organisations’ strengths to the end customer – regardless of partner size.
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  • At the Ready: Tech Community Responds in Force After Kaseya Ransomware Attack

    July 9, 2021 by MJ Shoer
    Just as US businesses were closing down for the July 4 long holiday weekend, the REvil ransomware group attacked—impacting the MSP community more directly than any previous incident. Sadly, it was an inevitable attack, one that many cyber experts have been expecting. The other shoe finally dropped, and tech companies came to help.
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  • How to Keep Your Sales Pipeline From Getting Stagnant

    July 8, 2021 by Alisa Kunz
    Prospecting and nurturing leads is neither fun nor glamorous, but it’s one of the key stages in building your managed services business. Here are some important tips and reminders to help keep your sales pipeline flowing.
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  • It’s Time for a Legal Checkup

    July 6, 2021 by Emily Matzelle
    Taking care of yourself means seeing your doctor regularly. Are you applying that same level of care to your business? If it’s time for a legal checkup, CompTIA’s new toolkit, Legal Resources for Tech SMBs, is the prescription.
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  • Exploring the Technology Buyer’s Journey, One Step at a Time

    June 25, 2021 by Scott Campbell
    A solution provider’s ability to understand the buyer’s journey—and provide value at each step along the way—is critical to customer success in today’s market. Learn more about the 17 steps a customer takes and the roles that tech vendors, distributors, and solution providers play at each one.
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  • How Channel-Ready Are Tech Vendors? Initial Assessment Results Say...

    June 17, 2021 by Scott Campbell
    Selling through solution providers is an extremely efficient route to market for tech vendors, but success is often predicated on knowing how to sell through the IT channel—why you want to do it, where to find the best partners, and when to use them. That, it turns out, is not so simple.
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  • 6 Investments That Can Have a Big Impact on Your MSP Business

    June 15, 2021 by Ryan Walsh
    MSPs adapting to the evolving market have a good chance to come out of the pandemic stronger than before. To do so, they must be strategic in their efforts and commit to investing in their company. Focusing on improving the following six key areas will enable substantial growth post-pandemic, says Pax8's Ryan Walsh.
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  • 7 Do’s and Don’ts to Consider When Selling Your IT Services Company

    June 1, 2021 by Zack Miller
    Whether you’re ready to sell your IT services business tomorrow or in three years, there are some guidelines worth considering sooner rather than later. Understanding the “do’s and don’ts” can help prepare your business for a clean, value-maximizing sale, while avoiding the horrors of a broken deal.
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  • Translating MSP Trends into MSP Opportunity

    May 27, 2021 by Louisa Fitzgerald
    MSPs must continue to evolve in order to stay competitive. Learn how your technology business can drive growth with new opportunities based on 2021 trends in managed services.
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  • Break the Bottleneck: Helping Businesses Along Their Maturity Journey

    May 25, 2021 by Rex Frank
    When a company has less than10 people, the owner is usually aware of everything going on—and so is everyone else. But that will change as the business grows, and leaders need to follow the right steps to ensure a smooth journey to maturity.
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  • 3 Ways to Increase Customer Referrals and Boost Your Business

    May 4, 2021 by Shannon Mayer
    Customer referrals can give your business a big boost—with less time and effort needed compared to other lead sources. Zomentum’s Shannon Mayer shares three tips on how to get your clients to help accelerate your success.
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  • How CompTIA Membership Can Help Evolve Your Business with Emerging Tech and Solutions Selling

    April 16, 2021 by Emily Matzelle
    By leveraging emerging and innovative technologies, MSPs are making the switch to selling solutions. CompTIA’s communities, technology interest groups and advisory councils are where business leaders are sharing how they are successfully transitioning to offering strategic solutions to customers—and how you can too.
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  • How to Automate, Optimize Common MSP Tools and Make Your Business Better

    April 6, 2021 by Scott Campbell
    Two members of CompTIA's Managed Services Community completed a series of videos to help MSPs get more from their RMM, PSA and other tools, including next-level automation, accounting, sales opportunities, and more. Check them out and don't forget to subscribe to the CompTIA Connect YouTube channel.
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  • 7 Tips to Successful Solution Selling: Become the Business Advisor Your Customer Needs

    March 17, 2021 by Scott Campbell
    There’s a big difference between selling technology and helping customers solve business problems. As MSPs focus more on “solution selling” they need to evolve their businesses. A panel of MSP experts discussed their experiences and how to set up for long-term success. Here are their tips.
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