Customer Service Posts

• Partner Experience 101: Are You Easy to Do Business With?

  August 18, 2022 by Carolyn April
  It's impossible to make everyone happy in today's market, however, vendors can smooth out relationships and up the partner experience by focusing on one key area: communications.
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• 9 Stages of Customer Experience Planning to Grow Your MSP Business

  February 3, 2022 by Eric Anthony
  Creating and implementing customer (CX) and partner (PX) experience initiatives can go a long way in determining how successful you will be going forward. Follow these stages to get from awareness to advocacy—and beyond.
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• Advance Your Career in Technology with CompTIA Membership

  March 12, 2021 by Emily Matzelle
  Participating in CompTIA is good for the future of the tech industry and the growth of your business, but what about your career? From resources and networking to awards and education—CompTIA membership can help you grow as a professional working in the business of technology.
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• Customers Aren't Always Right, Plus More ‘Universal Truths’ for SMBs

  January 28, 2021 by Scott Campbell
  As the son of a small-business owner and a 30-year-veteran in the IT industry, Bob Stegner has learned how to be—and stay—successful. Check out the highlights from the first three episodes of his new YouTube series for CompTIA’s, “Universal Truths from the Son of an SMB.”
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• Recession-Proof Your Tech Business in 2021: Customer Experience (CX) Holds the Key

  October 20, 2020 by Kristen Short
  As channel organizations budget for 2021, how will the economic recession influence customer investments in IT services, solutions and products? How can MSPs, solution providers and vendors maintain and grow their customer base? A strong customer experience (CX) holds the key.
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• Business Tips to Survive a Natural Disaster, Part 2: Managing Customers

  September 10, 2019 by Scott Campbell
  It’s important for solution providers to take care of customers after a disaster—some will need more guidance, some will be patient—but all will turn to their trusted business and IT advisors to get them through the experience, according to solution providers who survived natural disasters.
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• As Focus on Customer Experience Increases, So Does Opportunity for Solution Providers

  July 25, 2019 by Scott Campbell
  Recent CompTIA research confirms that creating a positive customer experience is a growing, strategic focus for many companies. But what’s the best way to engage with customers? There isn’t one answer, according to Channel Advisory Board members.
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