March 3, 2010 by Paul Bittorf
As I see it, one of the most essential ingredients of a successful managed services operation is the services level agreement (SLA). In fact, it’s so crucial that it’s part of our standard definition for managed services that I mentioned in my last blog post. CompTIA Managed Services Definition:The ongoing management, monitoring, and maintenance of networks, software, hardware, and related IT services by an external organization. Managed services are often marked by detailed service level agree ...
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