Customer Satisfaction Posts

• Customers Aren't Always Right, Plus More ‘Universal Truths’ for SMBs

  January 28, 2021 by Scott Campbell
  As the son of a small-business owner and a 30-year-veteran in the IT industry, Bob Stegner has learned how to be—and stay—successful. Check out the highlights from the first three episodes of his new YouTube series for CompTIA’s, “Universal Truths from the Son of an SMB.”
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• Customer Experience Is a Priority for SMBs, Solution Providers Looking to Add Value

  August 7, 2019 by Scott Campbell
  SMB Customers know more—and demand more—than ever, which means solution providers need to have a greater understand of their customers’ experiences in order to be successful, said CompTIA’s Carolyn April, at ChannelCon in Las Vegas.
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• As Focus on Customer Experience Increases, So Does Opportunity for Solution Providers

  July 25, 2019 by Scott Campbell
  Recent CompTIA research confirms that creating a positive customer experience is a growing, strategic focus for many companies. But what’s the best way to engage with customers? There isn’t one answer, according to Channel Advisory Board members.
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