CompTIA Emergency Response Team

Are you a solution provider experiencing a security incident or other service disruption? Give us a call at 630.678.8400.

The CompTIA Emergency Response Team (ERT) is here to help. Our MSP volunteers are experienced in handling security incidents, and we can offer guidance in your most urgent time of need. Don’t waste time.

What is the CompTIA ERT?

The CompTIA ERT is a group of dedicated CompTIA members who have either experienced a security incident or can provide guidance to solution providers that have been victimized. We are here to help you navigate the critical steps you need to take during a security emergency. As a volunteer-led program, this service is available at no cost.

How We Help

The CompTIA ERT supplements your formal incident response relationships. We cannot replace those roles, but offer support where they do not: your health, families, employee well-being, and experienced guidance. Be sure to contact your insurance and legal counsel first.

Become a Volunteer

The CompTIA ERT is always looking for more volunteers who are willing to help fellow MSPs in their time of need. ERT volunteers should have a community-first mindset, be prepared to dedicate their time and be happy to share their expertise, experience and knowledge. Learn more!

Leadership Team

Our team comes together to identify program requirements, legal protections and operational workflow via sub-committee work groups.

Robert Cioffi, CTO & Co-Founder, Progressive Computing

Matt Lee, Security & Compliance Sr Director, Pax8
Vice Chair

Miles Jobgen, Sr Director Cybersecurity Programs Relevancy, CompTIA
CompTIA Liaison


Corey Kirkendoll, President/CEO, 5K Technical Services

Chris Loehr, EVP, CTO, Solis Security

Dave MacKinnon, Chief Security Officer, N-able

Keith Nelson, PhD, CTO, Vistem Solutions

Sarah O'Kelley, Director Client Services, Choice Cyber Solutions

Jason Slagle, President, CNWR, Inc.

Jay Tipton, CEO, Technology Specialists

Eric Woodard, CEO, Protek Support

Thank you to our Platform Partners, Exigence and Vistem, for graciously providing their services to assist our volunteers' usage.

Contact Us

If you’re an MSP experiencing a security breach, call us at 630.678.8400.

If you are interested in joining the CompTIA ERT as a volunteer, click here.