MSP Community and Enablement Director, Egnyte
Eric Anthony started setting up and training people how to use their computers at the age of 13. He went on to receive a degree in Computer Engineering from the University of Central Florida. Immediately after University, he started his first company to provide computer, networking, programming and website services to small and medium sized businesses. After ten years he was recruited by one of his largest clients to become their COO. It was here that he honed his management skills in a larger environment. About two years later, another former client offered him a CIO position at a holding company for a group of manufacturing companies where he gained further experience in a multi-unit organization integrating the disparate systems from each. After 2 years, another former client offered a different type of opportunity. This firm wanted him to start his IT business up again so that he could service their engineering firm, but not be limited to just their firm. With zero investment capital but also nearly zero expenses to start, it was the perfect way to get back into his own business. This is when, even though it had not been popularly defined yet, managed services were becoming the new way to do IT support. Drawing on his experience with building processes in his previous management roles, he quickly adopted RMM and PSA tools to help him manage a quickly growing customer base. After almost seven years, he sold that business and went to work for the then GFI Max, later to be rebranded as LogicNow and then to be acquired by SolarWinds.
For three years he served as the leader of the sales engineering team and now serves as Principal, Customer Experience. Leveraging his eleven years of experience as an MSP owner and over 15 years of experience with the SolarWinds MSP RMM tool, his current focus is on the overall customer experience at SolarWinds MSP and specifically how IT service companies can leverage the suite of tools in their business.