Channel Standards for Managed IT Solution Providers

This Standard which was designed to pair with the CompTIA Channel Standard for IT Solution Providers, will equip you with intelligent business practices fundamental to operate a Managed IT Solutions business, while providing quality services and value to your clients.

The CompTIA Channel Standards for Managed IT Solution Providers provides intelligent business practices for the core operational, management, and delivery functions of a managed IT services firm. By pairing this Channel Standard with the CompTIA Channel Standard for IT Solution Providers, a full picture of functional best practices for your business is created. Those functions have been categorized as follows:

• Business Generation
• Delivery & Operations
• Customer Relations
• Business Management
• Business Direction

Why Comply with these Standards?

CompTIA Channel Standards expose IT businesses to the collective best practices of the IT industry, based on years of experience shared by scores of successful peers and industry professionals.

IT companies should use these ideals to:

• Guide process improvement
• Identify areas of strengths as well as differentiation
• Encourage adoption of these intelligent business practices with their employees and peers

Embracing the Channel Standards not only elevates your company’s performance, it elevates the entire profession by ensuring a consistently positive customer experience.

Workbook: CompTIA Channel Standards for Managed IT Solution Providers

This Workbook serves as a self-evaluation of a Managed IT Solution Provider organization. It combines all content from the CompTIA Channel Standards for IT Solution Providers and Managed IT Solution Providers. It contains these elements to assist:

• Intelligent business practices – the behavior, activity, process, or expectation to be met. These are phrased as positive statements and can be used to describe your business to clients, partners or other interested parties.
• Explanation and clarification – additional information that expands the business practice and identifies the intent of the practice.
• Questions to consider – a representative list of questions that should be posed to a management team about the practice. These may inspire other questions specifically related to the business as well. Use these questions to guide management conversation related to the self-evaluation.
• Recommended practices – a description of what a 3rd party might be looking for if they were to examine the business. These can be used to help identify where improvement opportunities may lie or where a unique differentiator of the business may be hidden.