The critical need for IT services may have fueled business opportunity in 2020, but now is not the time for MSPs to rest on their laurels. To stay competitive, you must stay ahead of the curve—with services, pricing, cybersecurity and marketing. Based on responses from more than 400 IT industry professionals to the 2021 Trends in Managed Services survey conducted by CompTIA research, we’ve compiled the four trends you need to know, along with tips and advice to help you evolve your MSP. You'll learn:
- Tips for becoming a trusted partner to your customers.
- The higher-level services being offered by MSPs.
- Which MSP pricing model is the most popular in 2021.
- Best practices for communicating pricing changes.
- Steps to improve customer experience.
- The principles of zero trust security.
- And much more.